About
Who you are actually dealing with
Nodark is a small operation. You will deal with the person who built it, not an account manager. That has an obvious upside and an obvious question attached, so here is the answer.
The obvious question
What happens when I’m away?
The automated layer runs unattended. Screens are checked, incidents open, texts go out, the AI agent calls, and callouts are raised for approval — none of that waits on me. Escalations and dispatch sit with your own team, in your own systems, exactly as they do now. Nodark hands you a decision; your engineers do the work.
Support is business hours, Monday to Friday. Not 24/7, and it would be dishonest to claim otherwise. The monitoring is 24/7. The person is not.